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FAQ

Frequently asked questions

Getting Started

How do I get started?

Getting started is easy! Simply create an account by signing up. Once your account is set up, you'll have immediate access to our free templates and tools to start building your emails.

Can I try the platform before committing to a paid plan?

While we don't offer a trial for paid plans, our free plan allows you to explore the platform and its basic features. If you need more advanced functionality, you can upgrade to a paid plan at any time.

How long can I use a FREE subscription?

You can use the FREE subscription forever! There's no time limit on the free plan, so you can continue to use it as long as you like. If you need more advanced features, you can always upgrade to a paid plan.

Plans and Pricing

What's included in the free plan?

Our free plan includes access to basic templates, limited customization options, and the ability to send a certain number of emails per month. It's perfect for getting started and testing out the platform.

Can I upgrade or downgrade my plan later?

Absolutely! You can upgrade or downgrade your plan at any time to suit your needs. Your changes will take effect immediately, and any differences in cost will be prorated.

Do you offer discounts for annual billing?

Yes! If you choose annual billing, you'll save compared to monthly billing. It's a great way to get more value for your money.

What are the payment methods?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Our payment process is secure, and your billing information is encrypted for your safety.

Are there any hidden fees?

No hidden fees! The price you see is the price you pay. We believe in transparent pricing, so you'll always know exactly what you're getting.

What happens if I exceed my email sending limit?

If you exceed your limit, you can either upgrade your plan or purchase additional email credits. We'll notify you before you reach your limit so you can decide what works best for you.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. There are no long-term contracts, and you'll retain access to your plan until the end of your billing cycle.

What is your refund policy?

We offer a refund if you have not created any templates or performed any exports within 30 days of your subscription. Simply contact our support team, and we'll process your refund promptly.

Customization and Features

Can I use my own branding in the templates?

Yes, our templates are fully customizable, allowing you to add your own branding, colors, and logos to create emails that match your brand identity.

Do you offer templates for different industries?

Yes, we offer a wide variety of templates designed for different industries and use cases. Whether you're in e-commerce, marketing, or another field, you'll find templates that suit your needs.

Can I export my templates to other platforms?

Yes, you can export your templates for use on other platforms. However, please note that exporting templates may affect your eligibility for a refund, as outlined in our refund policy.

Support and Assistance

What kind of support is included with my plan?

All plans include access to our knowledge base and email support. Higher-tier plans include priority support and additional resources to help you succeed.

What happens if I need help while using the platform?

We're here to help! All plans include access to our knowledge base and email support. If you're on a higher-tier plan, you'll also have access to priority support and live chat for faster assistance.

Technical and Security

Is my data safe with you?

Absolutely. We take data security seriously and use industry-standard encryption to protect your information. Your data is safe, secure, and never shared with third parties.

Do you provide analytics for email campaigns?

Yes, our platform includes built-in analytics to help you track the performance of your email campaigns. You can monitor open rates, click-through rates, and more to optimize your emails.

Are there limits on the number of emails I can send?

Yes, each plan has a monthly email sending limit. If you exceed this limit, you can either upgrade your plan or purchase additional email credits to continue sending.

Still have questions?

Struggling to find what you're looking for? Reach out to our team for assistance!

Contact Us