Wise An update on our Customer Agreement Email template Source code
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<td style="width:auto;"><a href="https://wise.com" target="_blank"><img style="vertical-align:middle;color:#0e0f0c;width:97px;position:static;object-fit:scale-down;text-align:initial;vertical-align:initial;box-sizing:border-box;display:block;" src="https://pagenflow-files.s3.us-east-1.amazonaws.com/media-fff2dfaaddcb-470455-frame-39263-cdfad6-original-1677657684-1.png" alt="Image" width="auto" height="auto" loading="eager" /></a></td>
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<td style="width:auto;"><a style="color:#163300;font-size:12px;position:relative;line-height:28px;text-align:initial;vertical-align:initial;box-sizing:border-box;display:block;" href="#">Money transfer</a></td>
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<td><span style="color:#0e0f0c;font-size:16px;position:relative;text-align:left;font-weight:400;line-height:24px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">Hello ARNOLD,</span></td>
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<td><span style="color:#0e0f0c;font-size:30px;position:relative;text-align:left;font-weight:600;line-height:34px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">We’re updating our Customer Agreement with you.</span></td>
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<p><span style="color: #454745; font-size: 16px; line-height: 24px">On 7 October 2024, the rules for </span><a target="_blank" rel="noopener noreferrer nofollow" data-disable-nprogress="true" href="https://api.wise.com/v1/notification-flow/messages/25b2b66c-6abe-3d05-93f3-e71879910050/deliveries/25cefd8b-a677-47e0-a99c-5a41f372121c/linkClicks?name=scamReimbursement&link=aHR0cHM6Ly93aXNlLmNvbS9oZWxwL2FydGljbGVzLzRtMmJZdjNlWlNERE84NENwQnMwVXgvaS13YXMtc2NhbW1lZC1vdXQtb2YtZ2JwLWZyb20tbXktd2lzZS1hY2NvdW50&hash=8377999BDEBC56FB30C0328AAF5111B49A4C6A16164D7ACF4706BEE44DC972CC"><span style="color: #163300; font-weight: 500; font-size: 16px; line-height: 24px; text-decoration: underline">reimbursing victims of fraud changed</span></a><span style="color: #454745; font-size: 16px; line-height: 24px">, so we’ve updated our Customer Agreement to reflect this. We’ve also clarified the ways Wise can recover money that customers owe us, and how our Direct Debit feature works.</span></p>
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<p><span style="color: #454745; font-size: 16px; line-height: 24px">Our </span><a target="_blank" rel="noopener noreferrer nofollow" data-disable-nprogress="true" href="https://api.wise.com/v1/notification-flow/messages/25b2b66c-6abe-3d05-93f3-e71879910050/deliveries/25cefd8b-a677-47e0-a99c-5a41f372121c/linkClicks?name=Faq&link=aHR0cHM6Ly93aXNlLmNvbS9nYi9sZWdhbC90ZXJtcy1vZi11c2UtcGVyc29uYWw&hash=0BA3EEE58688C50AE379C8069D196F74D8B41AB45D41AB2BE3115DF5DB346B8B"><span style="color: #163300; font-weight: 500; font-size: 16px; line-height: 24px; text-decoration: underline">updated Customer Agreement</span></a><span style="color: #454745; font-size: 16px; line-height: 24px"> will automatically come into effect in 60 days — there’s nothing you need to do. By continuing to use our services after this date, you’re agreeing to the updates.</span></p>
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<p><span style="color: #454745; font-size: 16px; line-height: 24px">Here’s what will have changed:</span></p>
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<td><span style="color:#0e0f0c;font-size:22px;position:relative;text-align:center;font-weight:600;line-height:28px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">Reimbursement if things go wrong</span></td>
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<td><span style="color:#454745;font-size:16px;position:relative;text-align:center;font-weight:400;line-height:24px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">An APP scam is when criminals trick you into sending money to their bank account by pretending to be someone else, or by misleading you about the purpose of the payment. If you lose money from your Wise account to a scam like this, you may be eligible for a reimbursement of up to 85,000 GBP. To be eligible, the transaction must have happened after 7 October 2024, needs to be a GBP to GBP transfer and be made using local payment methods such as Faster Payments Service (FPS) or CHAPS.</span></td>
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<td><a style="color:#163300;font-size:16px;position:relative;text-align:center;font-weight:500;text-decoration-line:underline;vertical-align:initial;box-sizing:border-box;display:block;" href="https://api.wise.com/v1/notification-flow/messages/25b2b66c-6abe-3d05-93f3-e71879910050/deliveries/25cefd8b-a677-47e0-a99c-5a41f372121c/linkClicks?name=avoidScam&link=aHR0cDovL3dpc2UuY29tL3Jhc2E&hash=BAEDF44D27498CED431B1D0A0AB983A3B66097D27C88774C1C753DC6000E40C0" target="_blank">Learn more about scams and how to avoid them.</a></td>
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<table border="0" cellpadding="0" cellspacing="0" role="presentation" style="color:#0e0f0c;width:100%;display:table;position:relative;border-radius:16px;padding:24px;background:#EDEFEB;text-align:center;vertical-align:top;box-sizing:border-box;table-layout:fixed;">
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<td><span style="color:#0e0f0c;font-size:22px;position:relative;text-align:center;font-weight:600;line-height:28px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">Direct Debit feature</span></td>
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<td><span style="color:#454745;font-size:16px;position:relative;text-align:center;font-weight:400;line-height:24px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">We have updated the way we describe how our Direct Debit feature works making it clearer and more accurate.</span></td>
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<td><span style="color:#0e0f0c;font-size:22px;position:relative;text-align:center;font-weight:600;line-height:28px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">The ways Wise can recover loss</span></td>
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<td><span style="color:#454745;font-size:16px;position:relative;text-align:center;font-weight:400;line-height:24px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">If you owe us money, we may need to find ways to collect it. This could include using a debt collection agency or taking legal action.</span></td>
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<p><span style="font-size: 16px; line-height: 24px">If you have any questions, please </span><a target="_blank" rel="noopener noreferrer nofollow" data-disable-nprogress="true" href="https://api.wise.com/v1/notification-flow/messages/25b2b66c-6abe-3d05-93f3-e71879910050/deliveries/25cefd8b-a677-47e0-a99c-5a41f372121c/linkClicks?name=contactForm&link=aHR0cHM6Ly93aXNlLmNvbS9oZWxwL2NvbnRhY3Q&hash=154473D6780F371EB56E45AEB5AFE23D4BF4EE33691F92C2CA2FED9F3776B82A"><span style="color: rgb(22, 51, 0); font-weight: 500; font-size: 16px; line-height: 24px; text-decoration: underline">get in touch</span></a><span style="font-size: 16px; line-height: 24px">.</span></p>
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<td><span style="color:#0e0f0c;font-size:16px;position:relative;text-align:left;font-weight:400;line-height:24px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">Thanks,
The Wise team</span></td>
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<p><span style="color: #ffffffff; font-size: 14px; line-height: 20px">Want to change what we get in touch about? Go to your </span><span style="color: #9fe870; font-weight: 500; font-size: 14px; line-height: 20px; text-decoration: underline">Notification Settings</span><span style="color: #ffffffff; font-size: 14px; line-height: 20px">. We can’t receive replies to this email address. But if you’d like some support, please visit our </span><span style="color: #9fe870; font-weight: 500; font-size: 14px; line-height: 20px; text-decoration: underline">Help Centre</span><span style="color: #ffffffff; font-size: 14px; line-height: 20px">.</span></p>
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<p><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px">This email was sent to you by Wise. By using our services, you agree to our </span><span style="color: rgb(159, 232, 112); font-size: 10px; line-height: 18px; text-decoration: underline">customer agreements</span><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px">.</span></p>
<p><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px">All investment services are provided by Wise’s subsidiaries which are authorised and regulated to provide investment services. If you hold a Jar or an account under Assets, any communication about this will be from </span><span style="color: rgb(159, 232, 112); font-size: 10px; line-height: 18px; text-decoration: underline">representatives of the relevant investment entity</span><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px">. All investment services are provided by the respective Wise </span><span style="color: rgb(159, 232, 112); font-size: 10px; line-height: 18px; text-decoration: underline">Assets entity</span><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px"> in your location.</span></p>
<p><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px">© Wise 2025. All rights reserved.</span></p>
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This email template was created using Pagenflow's email template builder. Please note that Wise as an entity was not involved in the creation, design, or distribution of this template.
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How to Edit Wise Email Template
Follow these steps to clone, customize, and export your email template using our free email template builder.
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Step 1
Clone the Email Template
Start by cloning the email template you want to edit. Cloning creates a duplicate of the original template, allowing you to make changes without affecting the original design.
Note: This step ensures you have a fresh copy to work with, preserving the original template for future use.
Step 2: Update the Template Content
Customize your email template content and design to match your brand.
Note: This step allows you to tailor the template to your specific campaign or purpose.
Step 3: Customize the Design
Customize your email template content and design to match your brand.
Note: This step ensures your template is visually appealing and consistent with your brand identity.
Step 4: Test the Template
Customize your email template content and design to match your brand.
Note: This step helps you catch and fix any issues before sending the email to your audience.
Step 5: Export the Template
Once you're satisfied with your customized template, export it for use in your email campaigns.
Note: This step finalizes your template and makes it ready for use in your campaigns.
