An update on our Customer AgreementEmail template
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<td style="width:auto;"><a href="https://wise.com" target="_blank"><img style="vertical-align:middle;width:97px;position:static;object-fit:scale-down;text-align:initial;vertical-align:initial;box-sizing:border-box;display:block;" src="https://pagenflow-files.s3.us-east-1.amazonaws.com/media-fff2dfaaddcb-470455-frame-39263-cdfad6-original-1677657684-1.png" alt="Image" width="auto" height="auto" loading="eager" /></a></td>
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<td style="width:auto;"><a style="color:#163300;font-size:12px;position:relative;line-height:28px;text-align:initial;vertical-align:initial;box-sizing:border-box;display:block;" href="#">Money transfer</a></td>
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<td><span style="font-size:16px;position:relative;text-align:left;font-weight:400;line-height:24px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">Hello ARNOLD,</span></td>
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<td><span style="color:#0e0f0cff;font-size:30px;position:relative;text-align:left;font-weight:600;line-height:34px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">We’re updating our Customer Agreement with you.</span></td>
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<p><span style="color: #454745; font-size: 16px; line-height: 24px">On 7 October 2024, the rules for </span><a target="_blank" rel="noopener noreferrer nofollow" data-disable-nprogress="true" href="https://api.wise.com/v1/notification-flow/messages/25b2b66c-6abe-3d05-93f3-e71879910050/deliveries/25cefd8b-a677-47e0-a99c-5a41f372121c/linkClicks?name=scamReimbursement&link=aHR0cHM6Ly93aXNlLmNvbS9oZWxwL2FydGljbGVzLzRtMmJZdjNlWlNERE84NENwQnMwVXgvaS13YXMtc2NhbW1lZC1vdXQtb2YtZ2JwLWZyb20tbXktd2lzZS1hY2NvdW50&hash=8377999BDEBC56FB30C0328AAF5111B49A4C6A16164D7ACF4706BEE44DC972CC"><span style="color: #163300; font-weight: 500; font-size: 16px; line-height: 24px; text-decoration: underline">reimbursing victims of fraud changed</span></a><span style="color: #454745; font-size: 16px; line-height: 24px">, so we’ve updated our Customer Agreement to reflect this. We’ve also clarified the ways Wise can recover money that customers owe us, and how our Direct Debit feature works.</span></p>
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<p><span style="color: #454745; font-size: 16px; line-height: 24px">Our </span><a target="_blank" rel="noopener noreferrer nofollow" data-disable-nprogress="true" href="https://api.wise.com/v1/notification-flow/messages/25b2b66c-6abe-3d05-93f3-e71879910050/deliveries/25cefd8b-a677-47e0-a99c-5a41f372121c/linkClicks?name=Faq&link=aHR0cHM6Ly93aXNlLmNvbS9nYi9sZWdhbC90ZXJtcy1vZi11c2UtcGVyc29uYWw&hash=0BA3EEE58688C50AE379C8069D196F74D8B41AB45D41AB2BE3115DF5DB346B8B"><span style="color: #163300; font-weight: 500; font-size: 16px; line-height: 24px; text-decoration: underline">updated Customer Agreement</span></a><span style="color: #454745; font-size: 16px; line-height: 24px"> will automatically come into effect in 60 days — there’s nothing you need to do. By continuing to use our services after this date, you’re agreeing to the updates.</span></p>
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<p><span style="color: #454745; font-size: 16px; line-height: 24px">Here’s what will have changed:</span></p>
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<td><span style="font-size:22px;position:relative;text-align:center;font-weight:600;line-height:28px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">Reimbursement if things go wrong</span></td>
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<td><span style="color:#454745;font-size:16px;position:relative;text-align:center;font-weight:400;line-height:24px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">An APP scam is when criminals trick you into sending money to their bank account by pretending to be someone else, or by misleading you about the purpose of the payment. If you lose money from your Wise account to a scam like this, you may be eligible for a reimbursement of up to 85,000 GBP. To be eligible, the transaction must have happened after 7 October 2024, needs to be a GBP to GBP transfer and be made using local payment methods such as Faster Payments Service (FPS) or CHAPS.</span></td>
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<td><a style="color:#163300;font-size:16px;position:relative;text-align:center;font-weight:500;text-decoration-line:underline;vertical-align:initial;box-sizing:border-box;display:block;" href="https://api.wise.com/v1/notification-flow/messages/25b2b66c-6abe-3d05-93f3-e71879910050/deliveries/25cefd8b-a677-47e0-a99c-5a41f372121c/linkClicks?name=avoidScam&link=aHR0cDovL3dpc2UuY29tL3Jhc2E&hash=BAEDF44D27498CED431B1D0A0AB983A3B66097D27C88774C1C753DC6000E40C0" target="_blank">Learn more about scams and how to avoid them.</a></td>
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<td><span style="font-size:22px;position:relative;text-align:center;font-weight:600;line-height:28px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">Direct Debit feature</span></td>
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<td><span style="color:#454745;font-size:16px;position:relative;text-align:center;font-weight:400;line-height:24px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">We have updated the way we describe how our Direct Debit feature works making it clearer and more accurate.</span></td>
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<td><span style="font-size:22px;position:relative;text-align:center;font-weight:600;line-height:28px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">The ways Wise can recover loss</span></td>
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<td><span style="color:#454745;font-size:16px;position:relative;text-align:center;font-weight:400;line-height:24px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">If you owe us money, we may need to find ways to collect it. This could include using a debt collection agency or taking legal action.</span></td>
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<p><span style="font-size: 16px; line-height: 24px">If you have any questions, please </span><a target="_blank" rel="noopener noreferrer nofollow" data-disable-nprogress="true" href="https://api.wise.com/v1/notification-flow/messages/25b2b66c-6abe-3d05-93f3-e71879910050/deliveries/25cefd8b-a677-47e0-a99c-5a41f372121c/linkClicks?name=contactForm&link=aHR0cHM6Ly93aXNlLmNvbS9oZWxwL2NvbnRhY3Q&hash=154473D6780F371EB56E45AEB5AFE23D4BF4EE33691F92C2CA2FED9F3776B82A"><span style="color: rgb(22, 51, 0); font-weight: 500; font-size: 16px; line-height: 24px; text-decoration: underline">get in touch</span></a><span style="font-size: 16px; line-height: 24px">.</span></p>
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<td><span style="font-size:16px;position:relative;text-align:left;font-weight:400;line-height:24px;white-space:pre-line;vertical-align:initial;box-sizing:border-box;display:block;">Thanks,
The Wise team</span></td>
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<p><span style="color: #ffffffff; font-size: 14px; line-height: 20px">Want to change what we get in touch about? Go to your </span><span style="color: #9fe870; font-weight: 500; font-size: 14px; line-height: 20px; text-decoration: underline">Notification Settings</span><span style="color: #ffffffff; font-size: 14px; line-height: 20px">. We can’t receive replies to this email address. But if you’d like some support, please visit our </span><span style="color: #9fe870; font-weight: 500; font-size: 14px; line-height: 20px; text-decoration: underline">Help Centre</span><span style="color: #ffffffff; font-size: 14px; line-height: 20px">.</span></p>
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<p><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px">This email was sent to you by Wise. By using our services, you agree to our </span><span style="color: rgb(159, 232, 112); font-size: 10px; line-height: 18px; text-decoration: underline">customer agreements</span><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px">.</span></p>
<p><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px">All investment services are provided by Wise’s subsidiaries which are authorised and regulated to provide investment services. If you hold a Jar or an account under Assets, any communication about this will be from </span><span style="color: rgb(159, 232, 112); font-size: 10px; line-height: 18px; text-decoration: underline">representatives of the relevant investment entity</span><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px">. All investment services are provided by the respective Wise </span><span style="color: rgb(159, 232, 112); font-size: 10px; line-height: 18px; text-decoration: underline">Assets entity</span><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px"> in your location.</span></p>
<p><span style="color: rgb(255, 255, 255); font-size: 10px; line-height: 18px">© Wise 2025. All rights reserved.</span></p>
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CloneDisclaimer
This email template was created using Pagenflow's email template builder. Please note that Wise as an entity was not involved in the creation, design, or distribution of this template.
Compatible with multiple email service providers
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Powerful HTML Email Template builder
Tired of designing and coding emails from scratch? Pagenflow's HTML templates help business owners streamline workflows, boost conversions, and elevate email marketing effortlessly.
Effortless No-Code Email Creation
Pagenflow is a fully no-code Wise email template builder designed for simplicity and efficiency. With its visually intuitive interface, you can create stunning emails without any technical expertise. Whether you're a beginner or a seasoned marketer, Pagenflow makes email design and development effortless.
Drag, Drop, Done: Build Emails in Minutes
Build emails faster with Pagenflow's drag-and-drop editor. Choose from hundreds of pre-made email modules and essential components, such as buttons, images, and text blocks. Simply drag, drop, and customize to create professional emails in minutes—no coding required.
Flawless Responsive Emails for Every Device
Ensure your emails look perfect on any screen with Pagenflow's built-in, pre-made Wise responsive email templates. Use our mobile controllers to fine-tune how your templates appear on mobile devices, delivering a seamless experience for every recipient.
20x Faster Email Production
Accelerate your email design process by 20x with Pagenflow. Our Wise HTML email templates are optimized for speed, allowing you to focus on strategic email marketing tasks while saving valuable time. Say goodbye to tedious design work and hello to efficiency.
Custom Layouts for Wrapped Templates
Design versatile and structured email layouts with Pagenflow's advanced wrapper tools. Create custom wrappers for your Wise templates to ensure a consistent and polished look across all your campaigns. Perfect for multi-section emails or complex designs.
On-Brand Emails, Every Time
Maintain consistent branding across all your emails with Pagenflow's customizable branding tools. Easily add your logo, brand colors, and fonts to ensure every email aligns with your brand identity, creating a cohesive and professional look.
How to Edit Wise Email Template in a Few Simple Steps
Follow these steps to clone, customize, and export your email template using our free email template builder. Whether you're updating content, changing designs, or exporting the final result, this guide will walk you through the process.
Step 1
Clone the Email Template
Start by cloning the email template you want to edit. Cloning creates a duplicate of the original template, allowing you to make changes without affecting the original design.
This step ensures you have a fresh copy to work with, preserving the original template for future use.
Step 2
Update the Template Content
Once you've cloned the template, update its content to suit your needs. This includes changing text, images, buttons, and other elements.
- Use the drag-and-drop editor to modify text blocks, replace images, or add new elements like buttons or dividers.
- Customize the content to match your message, such as updating headlines, body text, or call-to-action buttons.
This step allows you to tailor the template to your specific campaign or purpose.
Step 3
Customize the Design
After updating the content, customize the design of the template to align with your brand or preferences.
- Change colors, fonts, and spacing to match your brand's style guide.
- Adjust the layout by resizing sections, rearranging elements, or adding new design components.
- Use the real-time preview feature to see how your changes look as you make them.
This step ensures your template is visually appealing and consistent with your brand identity.
Step 4
Test the Template
Before finalizing your template, test it to ensure it looks great across different devices and email clients.
- Use the “Preview” feature to see how the template renders on desktop, tablet, and mobile devices.
- Send a test email to yourself or your team to check for any formatting issues or errors.
This step helps you catch and fix any issues before sending the email to your audience.
Step 5
Export the Template
Once you're satisfied with your customized template, export it for use in your email campaigns.
This step finalizes your template and makes it ready for use in your campaigns.
